Terms and Conditions
Whilst all efforts are made to ensure accuracy of description, specifications and pricing there may be occasions where errors arise. Should such a situation occur Abbey Office Furniture cannot accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation to treat not as a confirmed offer for sale. The contcact is confirmed upon supply of goods.
Delivery and Returns
Abbey Office Furniture returns policy has been set up to keep costs down and to make the process as easy for you as possible. You must contact us and be in receipt of a returns authorisation (RA) number before sending any item back. Any product without a RA number will not be refunded.
If when you receive your product(s), you are not completely satisfied you may return the items to us, within seven days of exchange or refund. Returns will take approximately 5 working days for the process once the goods have arrived. Items must be in original packaging, in all original boxes, packaging materials, manuals blank warranty cards and all accessories and documents provided by the manufacturer.
If our labels are removed from the product – the warranty becomes void.
We strongly recommend that you fully insure your package that you are returning. We suggest the use of a carrier that can provide you with a proof of delivery. Abbey Office Furniture will not be held responsible for items lost or damaged in transit.
All shipping back to Abbey Office Furniture is paid for by the customer. We are unable to refund your carriage costs.
Any product returned found not to be defective can be refunded within the time stated above and will be subject to a 20% restocking fee to cover our administration costs. Goods found to be tampered with by the customer will not be replaced but returned at the customers expense.
If you are returning items for exchange please be aware that a second charge may apply.
We try very hard to ensure that you receive your order in pristine condition. If you do not receive your products ordered please contact us. In the unlikely event that the product arrives damaged or faulty, please contact Abbey Office Furniture immediately. This will be given special priority and you can expect to receive a replacement / replacements parts promptly.
We try to make the delivery process as simple as possible, and are able to send your order either to your home or place of work.
For items travelling via courier, delivery will be attempted up to three times. If delivery was not possible, a card will be left to enable you to contact the depot and arrange for re-delivery.
Customers will be advised of the date of larger / palletised deliveries prior to dispatch. Failed deliveries will be returned to the warehouse. Re-deliveries may be charged for.
Delivery is to kerbside / goods in bays only.
The customer is responsible for assisting the driver in off-loading if necessary.
The customer is also responsible for the moving, unpacking, positioning, and assembly of the goods.
We deliver to anywhere on the UK Mainland. We cannot deliver to anywhere which involves a ferry ride.
We endeavour to deliver all items free of charge. However, certain postcodes (Scottish Highlands / Cornwall) may incur charges. Please phone prior to ordering, if unsure. However, we will notify you should this be the case, before processing your order.
Delivery times vary from product to product. An indication is given with the product descriptions. These times are quoted in good faith and are not binding.
At present Abbey Office Furniture only sends goods within the UK.
This policy covers all users who register to use the website. It is not necessary to purchase anything in order to gain access to the searching facilities of the site.
We have taken the appropriate measures to ensure that your personal information is not unlawfully processed. Abbey Office Furniture uses industry standard practices to safeguard the confidentiality of your personal identifiable information, including ‘firewalls’ and secure socket layers.
During the payment process, we ask for personal information that both identifies you and enables us to communicate with you.
We will use the information you provide only for the following purposes.
- To send you newsletters and details of offers and promotions in which we believe you will be interested.
- To improve the content design and layout of the website.
- To understand the interest and buying behavior of our registered users
- To perform other such general marketing and promotional focused on our products and activities.
Conditions Of Use
Abbey Office Furniture and its affiliates provide their services to you subject to the following conditions. If you visit our shop at Abbey Office Furniture you accept these conditions. Please read them carefully, Abbey Office Furniture controls and operates this site from its offices within the UK. The laws of England and Wales govern claims relating to including the use of, this site and materials contained.
If you choose to access from another country you do so on your own initiave and are responsible for compliance with applicable local lands.
All content includes on the site such as text, graphics logos button icons images audio clips digital downloads and software are all owned by Abbey Office Furniture and are protected by international copyright laws.
License and Site Access
Abbey Office Furniture grants you a limited license to access and make personal use of this site. This license does not include any resale’s of commercial use of this site or its contents any collection and use of any products any collection and use of any product listings descriptions or prices any derivative use of this site or its contents, any downloading or copying of account information. For the benefit of another merchant or any use of data mining, robots or similar data gathering and extraction tools.
This site may not be reproduced duplicated copied sold – resold or otherwise exploited for any commercial exploited without written consent of Abbey Office Furniture.
Abbey Office Furniture and its affiliates attempt to be as accurate as possible however we do not warrant that product descriptions or other content is accurate complete reliable, or error free.
From time to time there may be information on Abbey Office Furniture that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.
We reserve the right to correct any errors inaccuracies or omissions and to change or update information at any time without prior notice. (Including after you have submitted your order) We apologies for any inconvenience this may cause you.
Prices and availability of items are subject to change without notice. The prices advertised on this site are for orders placed and include VAT and delivery.
Please review our other policies posted on this site. These policies also govern your visit to Abbey Office Furniture